As we continue to face a complex situation in both Hungary and across the world, OnRiver Hotels – MS Cezanne’s absolute priority remains its devoted teams’ and loyal customers’ health and safety.
We are carefully following the evolution of the Covid-19 pandemic and are applying the Government’s recommendations as recently announced.
We would like to inform you that regarding to a decision which was made that due to the announcement related to the global coronavirus situation, our hotel will be closed until March 2021 or until further notice. As soon as we know about our reopening date, we will keep you informed.
Because we are not operating at all, we do not know yet when we will able to proceed the refunds.
Instead of refunds, we will continue to offer vouchers with the same content as the original bookings (regardless of their value). In addition the validity of all vouchers time of will be extended until 31st December 2021.
We are unfortunately unable to respond to your queries by phone at the present time. For any questions you may have, please contact us through firstname.lastname@example.org or under contact tab on our website.
We will get back to you as soon as possible.
We thank you for your loyalty and understanding, and look forward to welcoming you to our Hotel in the nearest future.
In the meantime, the whole OnRiver Hotels team wishes you strength, health, and a positive mindset as we battle this challenge together.
OnRiver Hotels Management
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